Support

Contact AQL

Email Admin@hereaftercorp.com. The inbox is monitored. Put “AQL support” and a short description in the subject. For privacy or account deletion, use those words so the request can be routed appropriately. We do not offer a guaranteed 24-hour or emergency support service.

Include your app version, iPhone model, iOS version, the screen or feature involved and the steps that produced the problem. A cropped screenshot can help. Remove private journal text and personal details first. Never send passwords, one-time codes, API keys, full card details or a complete journal backup.

Getting started without an account

AQL does not require email sign-in or a separate account. After the welcome, choose an Apple membership or restore a purchase already associated with your Apple Account. First-time purchasers then complete the app’s personalisation and guided tour.

The first name you enter stays on your device. If you cannot continue, tell us the screen and error shown. Do not send your Apple password or a verification code. If you used an earlier email-account preview and need its server record removed, mention that in a privacy request.

A purchase is missing

Open Restore purchases in AQL using the Apple Account that made the purchase in the App Store. No separate AQL account is needed. Restoring checks a prior purchase; it does not buy access again. If access is still missing, send the product name, app version and error message. Contact us before purchasing again.

Cancel or request a refund

Manage an Apple subscription in iPhone Settings → your name → Subscriptions → AQL, or at apps.apple.com/account/subscriptions. Deleting the app or local data does not stop renewal. For an App Store refund request, use reportaproblem.apple.com. Contact us for unresolved service problems; statutory consumer rights still apply.

Prayer times or Qiblah look wrong

Check the selected city and country, calculation method, Asr setting, device date and time zone. Compare the result with a trusted local mosque timetable. For Qiblah, review location permission or manual coordinates and move away from magnets, metal surfaces and magnetic phone accessories that can affect the compass.

Reminders or adhan do not sound

Check AQL’s prayer/reminder settings and iOS Settings → Notifications → AQL. Review sound, Focus and notification-preview settings. Background adhan notifications may use a shorter recording than foreground playback because iOS limits notification sounds. A notification cannot be guaranteed in every device state.

Quran playback or downloads

Check your connection, selected reciter, device volume and audio output. Test a downloaded recording offline to distinguish a network problem from playback trouble. If a particular recording fails, report the reciter, surah, ayah where applicable and whether you streamed or downloaded it. The system Lock Screen audio controls are provided by iOS and are separate from AQL’s optional widgets.

Journal backup and recovery

There is no AQL cloud copy of your journal. Use Journal backup & restore to create an encrypted backup before changing devices or deleting data. Save it somewhere you control and retain its passphrase. We cannot recover a forgotten passphrase. Check your own Files or iCloud Drive locations for an earlier export before assuming entries are lost.

Watch and dial appearance

Choose a finish using Prayer → Dial colour. With the companion installed on a paired Apple Watch, AQL sends the selected finish and prayer timetable through Apple’s device connection. Open AQL on the iPhone and Watch after changing settings and check that both devices are connected. AQL supplies a Watch app and complications; it does not replace Apple’s system watch face. System-tinted complications may appear differently.

Report a text, translation or audio error

Send the exact passage, language, title or reference and app version. For Quran text include surah, ayah and selected published translation; for audio include the reciter and playback position. If possible include a reliable source explaining the concern. You can report an error without a paid membership. Interface language and the Quran’s published translation selection are separate settings.

Delete personal data or make a privacy request

In AQL, open Your data from the preferences or membership screen and choose Delete personal data from this device. Read the Data deletion guide first to understand local files, backups and Apple billing.

For information held by Hereaftercorp, including an earlier preview account or support correspondence, email Admin@hereaftercorp.com. Describe your access, correction, deletion or complaint request without sending passwords, codes or unnecessary private material.

Security, rights and unresolved complaints

For a security issue or suspected unauthorised access, email “AQL security”. Describe the issue and affected version without live credentials or another person’s private data. For a copyright concern, identify the work, its location in AQL and your connection to the rights holder.

If a response does not resolve your complaint, reply with the outstanding issue and the outcome you seek. You may also use available Apple, regulator or court processes. Our support process does not replace or limit your legal rights.